Tel: 877-816-6197
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Customer Service

 


Shipping & Delivery

Love Those Boots offers FREE UPS shipping on all orders over $50. No coupon code required! Free shipping applies to shipments within the 48 contiguous states. Standard rates will apply to all other orders.


How long does it take to receive my order?

If we have your items in stock, Love Those Boots items ship in one to two business days (excluding holidays or weekends). Packages arrive in about 2-5 business days after they are shipped. Please allow 5-7 additional business days for orders going to military addresses as they are considered international orders.

We will ship the order the same day if we receive it on a business day before 11:30am CST. Want a more accurate shipping time? Enter the 60623 zip code into the UPS ground map: click here for map.

Please keep in mind that: UPS does not deliver to PO Boxes, or to APO addresses. For PO Boxes or APO addresses, make sure you select USPS as a shipping method. All delivery times shown are estimates. Weekends and Holidays are excluded from shipping times. For more accurate shipping times on holidays, please call: 877-816-6197.

For your protection, orders over $200 may be sent “Signature Required”.

UPS and USPS does not guarantee arrival dates of packages. Transit begins the first business day after an order is shipped.

Unfortunately shipping costs cannot be refunded for packages delayed due to adverse weather conditions.


Track your package

Once your order is shipped, a confirmation email will be sent to the email address you provided. It contains a tracking number you can use to track your package at www.ups.com for UPS orders and www.usps.com for USPS orders.

All orders are provided with a tracking number when the order ships. If you have not received your package, you have 14 days to contact us after the tracking information shows that it has been delivered. We will then further investigate your claim.


International Shipping (Outside of the USA)

Lovethoseboots.com has partnered with a trusted third-party company, GlobalShopex.com, to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the “international checkout” option. The items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144. 

GlobalShopex Local Numbers

  Australia (Sydney) · Tel: (612) 9037 0252   United Kingdom · Tel: (020) 3371 9380   Japan (Tokyo) · Tel: (3) 4520 9639   Spain (Madrid) · Tel: (91) 829 5114

  South Africa · Tel: (27 10) 500-2487   Canada (Toronto) · Tel: (416) 840 5719   France (Paris) · Tel: (01) 7666 0593   Mexico (DF) · Tel: (55) 8525 3179

  Brazil (Sao Paulo) · Tel: (11) 3957 0408   Peru (Lima) · Tel: (1) 718 0788   Colombia (Bogota) · Tel: (1) 508 2859   Chile (Santiago) · Tel: (2) 368 0900

 

Privacy & Security

At Love Those Boots, your Privacy & Security is important to us. All of your information is secured by Symantec Security Systems, the industry leader in SSL Certification and Security.

To view all of our Privacy Practices you can read it here: Privacy Policy


Returns & Exchanges

Love Those Boots Customer Friendly Return Policy guarantees that you will be able to exchange all products eligible for returns within 30 days of purchase at no cost to you. 

To exchange an item or to return an item you can email us at returns@lovethoseboots.com and we can provide you with return label.

Please Include the following information in your email:

1. Your order number
2. Your FIRST and LAST name
3. The reason you are requesting a return.

Once we receive your email, we will email back a return label. You will then be able to use that return label to mail back the product unused and in it’s original condition. We recommend trying on your boots on a soft surface such as a carpet to prevent scratching. Keep in mind that free exchanges do not apply to closeout items, which are clearly labeled as close out on our site. All closeout items are final and non-returnable. All items must be returned within 30 days of the date you received the item. Free exchanges are limited to one per order.

If you would like to return an item for a refund, there will be a $9.50 fee that will be deducted from your order for the return label. If you ship the return item on your own, no fee will added on to the order. Please be sure to return the item with a traceable method, so that a claim can be made incase the item is misplaced.

For complete information on our return/exchange policy click here


Contact Us

If you still have questions, you can always contact via email or phone. We are available Monday – Friday from 9am – 6pm CST. You may also find an answer to your question in our FAQ section.

Email: Support@lovethoseboots.com or visit our Contact Page

Phone: 877-816-6197